I HAVE RECEIVED CERTAIN ITEMS, BUT NOT ALL ITEMS IN MY ORDER?
We ship our products from different warehouses and suppliers from around the world. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. Rest assured, you will get all your items.
WHY DO YOU HAVE LONGER LEAD TIMES FOR DELIVERY?
Majority of our customers don't mind as we cutting out wastage in the supply chain and passing those savings direct to you. We are constantly working on sourcing as many products as we can from fewer suppliers, but you can probably imagine this is not always possible with hundreds of products across numerous supplier warehouse locations.
WHY ISN'T MY TRACKING NUMBER WORKING?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you'll receive it.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
All domestic delivery issues become the responsibility of Royal Mail, USPS or your national postal service once it’s been shipped from our warehouse or suppliers. Contact your national postal service to locate your package at your local post office.
Some postal services usually leave a calling card with further details.
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